Question 1

Is there really no fee per order?

Accepted Answer

None, on any plan. You pay a fixed monthly subscription per restaurant and we take nothing per order, whether you do fifty a month or five thousand. There is no guest fee either. The single exception is Complete Flex, which you have to choose deliberately: a lower monthly of SAR 499 and 2% on the orders we capture. Your own payment gateway still charges its processing fee, and that goes to them, not to us.

Question 2

Do I have to pay for setup?

Accepted Answer

No. You can set it up yourself for free, and the product is built to be set up that way. If you would rather we did it — channels connected, menu loaded, payments tested and your first real orders taken with you on the line — that is SAR 999, once, on any plan.

Question 3

Is the trial really free?

Accepted Answer

Fourteen days with everything switched on and no card required to start. It runs once per restaurant, and once per email and phone number. It belongs to the first plan you pick, so switching plans during the trial does not start it over.

Question 4

Can I change plan later?

Accepted Answer

Yes, in either direction, from the billing screen. Moving up takes effect immediately and is prorated for the rest of the period. Moving down takes effect at the end of the period you have already paid for. Your data is kept either way — nothing is deleted when a feature locks.

Question 5

What happens if Starter goes over 500 orders?

Accepted Answer

Orders keep flowing. We do not block an order to enforce a billing limit — the diner is standing there and it is your sale, not ours. You get a banner at 400 and again at 500, and you decide whether Complete is worth it. Nothing switches off on its own.

Question 6

Why can I see features my plan does not include?

Accepted Answer

Because hiding them would make the product look smaller than it is, and you would never find out what you were missing. Every feature is visible on every plan. A locked one opens a sheet saying exactly what unlocks it and what it costs, and the API refuses it as well — so nothing ever half-works.

Question 7

What happens if I stop paying?

Accepted Answer

Nothing sudden. You get notice, then a reminder, then a period where the dashboard becomes read-only, and only after three weeks is the account paused. Your ordering page keeps taking orders throughout the first two stages — we are not going to switch off your revenue over an expired card.

Feature	Starter	Complete	Chain
Order channels
Remote channels included	Choose 1 of 3	All 3	All 3
WhatsApp ordering	Included	Included	Included
Phone ordering (AI voice)	Included	Included	Included
Web ordering page	Included	Included	Included
Extra remote channel	SAR 49/mo	Included	Included
QR dine-in ordering	Included	Included	Included
Drive-thru QR ordering	Included	Included	Included
Pay at counter	Included	Included	Included
Ordering & kitchen
AI agent, Arabic and English	Included	Included	Included
Official WhatsApp Business API	Included	Included	Included
Kitchen display	Included	Included	Included
Order dashboard	Included	Included	Included
Orders per month	500	Unlimited	Unlimited
Delivery — your riders, delivery apps, or both	Not included	Included	Included
Delivery integrations	Not included	2	Unlimited
Growth & retention
Loyalty	Included	Included	Included
Referrals	Included	Included	Included
Review routing	Included	Included	Included
Win-back — “your usual” offers	Not included	Included	Included
Segmented campaigns, consent-based	Not included	Included	Included
AI & reporting
Connect your restaurant to Claude (MCP)	Included	Included	Included
AI-written reports	10 / month	30 / month	100 / month
AI Copilot questions	Not included	750 / month	2,500 / month
Team & branches
Branches included	1	1	3
Extra branch	Not included	SAR 349/mo	SAR 349/mo
Team members	1	3	15
WhatsApp numbers	1	3	10
Multi-branch dashboard	Not included	Not included	Included
Central menu	Not included	Not included	Included
Custom branding	Talk to us	Talk to us	Included
POS integration (Foodics or other)	Free 3 months, then SAR 99/mo	Free 3 months, then SAR 99/mo	Included
Support & fees
Issues solved	Within 24 hours	Within 12 hours	Within 2 hours
Priority support	Not included	Not included	Included
Named account manager	Not included	Not included	Included
Quarterly business review	Not included	Not included	Included
Fee on your orders	0%	0% on Flat · 2% on Flex	0%
Setup	Free yourself, or SAR 999 done for you	Free yourself, or SAR 999 done for you	Free yourself, or SAR 999 done for you

A flat fee. Never a cut of your orders.

Starter

Complete

Chain

Add-ons

What is in each package

Before you decide

Fourteen days. Everything switched on.