Take orders
One agent. Every channel.
The same AI agent answers your phone, your WhatsApp and your website chat. It knows your menu, takes the order, upsells, sends a payment link, and hands the conversation to a human the moment somebody asks for one.
- phone, WhatsApp and web chat, one brain
- 3 channelsphone, WhatsApp and web chat, one brain
- Arabic and English, including voice notes
- 2 languagesArabic and English, including voice notes
- the agent reads the same menu your page does
- 1 menuthe agent reads the same menu your page does
Voice note · 0:07
“Two goat biryani and a naan, pickup”
Got it — 2× Goat Biryani and 1× Garlic Naan for pickup. That’s $32.97. Add a mango lassi for $3.49?
yes please
Done — $36.46, ready in about 20 minutes.
Pay securely here
Handover
“I’d like to speak to someone” → your staff, bot silenced
The problem
The busiest hour is the hour nobody can answer the phone
At 7pm the line rings while the kitchen is full and the counter is three deep. Nobody picks up, so the caller orders somewhere else — and you never learn it happened. Meanwhile the WhatsApp inbox fills with half-finished orders that a member of staff has to read, price and type up between rushes, and a message that arrives at 11pm gets answered at 11am.
- A missed call is an order that is simply gone, with no record of it.
- WhatsApp orders arrive as prose and have to be re-typed by hand.
- Staff answer the same six questions all day: hours, address, is it halal, where is my order.
- The person who can answer well is the person you most need in the kitchen.
How OwnTable solves it
An agent that actually completes the order
Not a phone tree and not a chatbot that suggests calling back. The agent reads your live menu, handles the awkward parts — the guest who says a dish name three different ways, the one who changes their mind, the one who wants it in an hour — and finishes with a real order on your board.
It knows your actual menu
Prices, sections, sold-out dishes and local names for a dish. Change a price and the next call quotes the new one.
It hands over to a person
Ask for a human, complain, or mention an allergy and the thread is escalated to your staff — and the bot stops replying over the top of them.
It writes the order, not a summary
Items, quantities, notes, fulfilment type and the customer record are all created properly, exactly as a web order would be.
What you get
The difference it makes, in practice
The phone is answered on every ring
Including the ones during service, after close and on the day somebody called in sick.
Upsells that fit the order
Bread with a curry, a drink with a wrap, dessert at checkout — prompted every time, without a member of staff having to remember.
It takes payment in the conversation
A secure pay link is sent into the chat, so the order is paid before the kitchen starts on it.
Arabic and English, including voice notes
A guest can send a voice message in Gulf Arabic and get a reply in the language they used.
Nothing is invented
The agent may only offer dishes on your menu and times your kitchen can actually hit. If it does not know, it asks.
Every conversation is logged
You can read what the agent said, take over mid-thread, and see how many conversations turned into orders.
How it works
Live in days, not quarters
- 1
Connect a channel
Point a phone number at OwnTable, connect your WhatsApp Business number, or drop the chat onto your ordering page. Any one of them works alone.
- 2
The agent learns your menu
No training or scripting. It reads the live menu, your hours, your fulfilment rules and your prep times directly.
- 3
It takes the order
Greets, answers questions, builds a basket, confirms the total, and asks for pickup or delivery and a name and number.
- 4
It lands on your board
The order appears alongside your web and QR orders. The kitchen cannot tell which came from where, and does not need to.
In detail
Everything included
WhatsApp ordering
Where your guests already are — and where an order can be finished in six messages.
- Connect your own WhatsApp Business number through Meta
- Free-form chat becomes a structured, priced order
- Voice notes transcribed and understood, in Arabic or English
- A pay link inside the thread, so the order arrives paid
- Reorder prompts: your usual, one tap, at the right time of day
- Human handover, with Meta's 24-hour reply window shown counting down so a thread never quietly becomes unanswerable
- Multiple numbers per restaurant on Growth and above
Voice and phone ordering
The channel most restaurants still take most of their direct orders on, and the one nobody has staff for.
- Answers on the first ring, at any hour you allow
- Understands dish names said the way guests actually say them
- Confirms the order back before finishing, so mistakes surface on the call
- Sends a confirmation by SMS or WhatsApp with the total
- Runs on your own voice provider account, so the minutes are yours
- Available on the Growth plan and above
Web chat
The same agent, sitting on the ordering page for the guest who prefers typing.
- Answers menu, allergen, hours and location questions
- Builds a basket and takes the order without leaving the page
- Falls back to the normal checkout at any point the guest prefers it
Handing over to your team
The part most AI ordering skips, and the part that decides whether guests trust it.
- Asking for a person, complaining, or mentioning an allergy escalates immediately
- Taking over stops the bot replying — it does not talk over your staff
- One notification per escalation, not one per repeated request
- Full conversation history on the Conversations screen
The business outcome
What changes during service
The phone stops being a decision about who leaves the pass. Orders that used to be lost at 7:15pm are taken, priced and paid before the caller hangs up — and every one of them adds a customer record with a real phone number attached.
- answered, including during the rush
- Every ringanswered, including during the rush
- structured and priced, not a message to re-type
- Order-readystructured and priced, not a message to re-type
- to a human whenever a guest asks
- Handoverto a human whenever a guest asks
Questions
The things owners actually ask
Something not here? Ask us directly — you will get a straight answer, including when the answer is no.
Yes — the agent introduces itself as the restaurant's assistant. We do not think pretending otherwise is a good foundation for a guest relationship, and in practice people mind far less about an AI that completes their order than a phone that nobody answers.
Works with the rest of the platform
Own your orders, your guests and your margin.
Fourteen days, everything switched on, and we set it up with you. If it does not fit your restaurant, walk away.